We are delighted to share that we will soon be using a new online patient tool which will greatly improve patient access to services whilst also increasing practice efficiency.
Engage Consult allows patients and carers to connect with their GP practice and access services online from a PC, tablet or smartphone. It can be used to book appointments, order repeat prescriptions and have an online consultation.
The tool can be accessed via our website, www.bsmp.co.uk and will allow patients to communicate securely and safely online with the practice to discuss non-emergency medical conditions, or to ask admin questions. It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services.
Feedback from patients whose practices recently initiated the use of Engage consult is positive:
• “Easy to use and a quick efficient response”
• “A lot better than ringing and having to wait in a queue when I can do everything I need on here.”
• “Very thorough questioning saving time that would be taken in a one to one appointment.”
• “Great as I could get across all my concerns and share a photo.”
• “Easy to use and helpful system. I recommend it to everyone for most appointments that do not need a medical examination.”
• “Very easy to use and quicker than sometimes having to wait in a queue on the phone.”
We are aiming to go live with Engage Consult by 18th May 2020.
Important information about the coronavirus (COVID-19)
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you've been to a country or area with a high risk of coronavirus;
- you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.