Appointments

All patients are seen by appointment. Appointments can be made in person at reception, by telephone or via the internet.

Patients wishing to book appointments by internet need to obtain an internet booking registration form from the reception desk. Patients using this service are able to book, alter or cancel their appointments 24 hours a day, seven days a week.

To make an urgent or routine appointment by phone please use the designated appointments line 01509 263018. Appointment times vary, but in general morning appointments are available from 8.30 a.m. until 12.00 p.m. and afternoon appointments from 2.00 p.m. until 6.00 p.m. Monday to Friday.

We offer routine appointments with a doctor within 48 hours. To see a specific doctor you may need to wait longer. We also offer pre-bookable doctor appointments up to one week in advance. Urgent appointments are available each day. All minor illnesses will be seen by our nurse practitioner in the first instance who can prescribe for conditions such as tonsillitis, chest infections and urinary infections.

We offer telephone consultations which can be pre-booked through our receptionists. This is useful for patients who feel their problem does not need a ‘face to face' consultation.

Surgeries and clinics will normally commence on time. While the doctors and nurses make every effort to keep to the booked appointment times, surgeries may run late depending on individual patients' needs. We will endeavour to inform you if, for any reason, your appointment is delayed.

When you arrive at the surgery for your appointment you can check in without the need to queue by using the Self-Check-in touch screen.

Any questions regarding how to make an appointment can be directed to one of the reception staff.